Last updated: July 2026
Complaints & Abuse Reporting
Report a complaint, an illegal-content concern, or misuse of our products. Every report is acknowledged within 1 business day and resolved within 7 business days.
Complaints & Abuse Reporting
Void Research maintains an open channel for customer complaints and for reports of illegal, unsafe, or otherwise abusive content, listings, or conduct connected to this store. Anyone — customer or not — may submit a report, and every report is reviewed by a person.
complaints@voidresearch.shopOur Resolution Timeframe
We acknowledge every complaint or abuse report within 1 business day and resolve it within 7 business days of receipt. Reports concerning illegal content or unlawful use of our products are prioritized and actioned within that same 7-business-day window, including removal of any offending listing or content.
What to Include
- Your name and a contact email we can reply to.
- Order number, if your complaint concerns an order.
- The page URL, product, or listing involved.
- A description of the issue and, where relevant, screenshots or other supporting detail.
Escalation
If a complaint is not resolved to your satisfaction within 7 business days, reply to our response and ask for escalation, or email support@voidresearch.shop with “ESCALATION” in the subject line. Escalated matters are reviewed by management within a further 3 business days.
Reporting Misuse of Our Products
Our products are sold strictly for in-vitro laboratory research and are not for human or veterinary use. If you become aware of anyone reselling, repackaging, or promoting our products for human consumption, report it to complaints@voidresearch.shop. Confirmed misuse results in permanent account and affiliate termination.
